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Google's lawsuit against the 'AI Overview' feature has proved controversial in many ways. This feature of the US search giant is making it impossible for others to compete.
A US education services company has filed a lawsuit against Google over the controversial 'AI Overviews' feature in search results. Educational company 'Chegg' says that Google's feature has affected their internet activities so much that due to this, the company's traffic and revenue have suffered dramatically. Google launched its AI Overview feature last year.
The goal of which is to use artificial intelligence to give more precise answers to users' questions, so that they can find the information they are looking for.
However, this feature of Google has proved to be controversial in various ways. In addition to allegations of presenting misinformation or jokes as authentic material, some have claimed that the websites from which Google is collecting information are harming them. Because the tendency of users to read those information directly from those websites has decreased.
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Online company Chegg is among the critics. The company filed an antitrust lawsuit against Google this week. Chegg argues that the US search giant's feature is making it impossible for others to compete.
In the lawsuit, Chegg said that Google's feature is taking information from different websites but giving nothing in return. This will create "hollow information, which will not help much and create mistrust." ”
The impact on viewers and customers is so dramatic that the company is facing financial difficulties. Because of this, Chegg is now forced to consider whether the school is on the verge of being sold out or if someone should buy it privately.
In the lawsuit, Chegg also argues that the feature violates antitrust law, which ensures companies don't have too much power. Under this law, different companies will not be able to sell one product on the condition of accepting another product.
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This is the first time a company has filed such a lawsuit over the 'AI Overviews' feature.
In response to the lawsuit, Google told Reuters it "sends clicks to billions of sites across the web, as well as traffic to multiple sites through our AI Overview feature."
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